I’m Andy Collett, author of Service with a HUG and I was recently in conversation with Giles Nicholson.
Giles is the founder of a social enterprise with a mission to help local people, businesses and groups – looking at things differently and turning ideas into action.
In his career, Giles has worked as a consultant for Delloites and has also held management roles in large organisations like M&S, Tesco, Taylor Wimpey and TfL.
In our conversation we explore what makes a great customer experience.
I hope you enjoy listening to the conversation as much as I enjoyed having it.
Here’s the audio – enjoy!
If you’d like to get in touch with Giles, you can do so at giles@helpfulnudge.co.uk