Here’s what we can do together. You, your team and ours.

1. DREAM

• What’s your heart’s desire?
• How do you want to experience life? (and ‘work’ as part of life)
• Connect with the energy of it. Feel it. It’s calling you.

2. JOURNEY

• You start where you are
• It’s your unique journey
• It’s the journey of creating the experience of being human in a way that feels joyful and fulfilling for you
• You may have an idea or vision of the person you would like to become. You can be that person (or more) – if you are willing to go on the journey

3. BECOME

• The journey leads you somewhere
• You become the person you always wanted to be
• How does that feel?
• This is like reaching a mountain peak – it was challenging and so very worth it
• What now?

4. REPEAT

• Standing at the top of a mountain means you can see more. More possibilities. More to experience that maybe you didn’t dare dream of previously
• You have become this new version of yourself
• You have a new dream and it requires more ‘becoming’
• The dream is calling to you, it’s making an invitation
• Connect with it and cycle back round to step one
• Begin again as who you now are

This is the journey of becoming. 

Below you’ll find examples of how we can partner with clients. There are no set packages – everything is bespoke to the client.

When conflict occurs, team members can sometimes feel out of their depth, especially when the customer or colleague is being angry or emotional.

By attending this workshop, participants will:

• Display greater confidence and skill when dealing with conflict and/or customer complaints.
• Feel more calm and resourceful when navigating challenging situations.
• Leave the workshop feeling inspired to put ideas into practice.

Workshop style

• Experiential & immersive.
• No desks, workbooks or PowerPoint!
• Playing out real-life examples as suggested by the group.
• Practical & common sense.
• Fun and light-hearted.
• A safe space to practice – no-one is expected to be ‘perfect’ (does it exist?)
• More of a learning lab than a classroom!

Content areas

• Understanding the customer more deeply – their situation, expectations and the impact of what has occurred. Standing in the customer’s shoes.
• Practicing empathy and compassion, acknowledging the customer’s perspective and emotions.
• Taking care of ourselves. Emotional intelligence – how do we want to feel?
• Ways to create better relationships with customers and colleagues.
• Strategies for dealing with conflict – what’s our default? What else is possible? Utilising the Thomas-Kilmann Conflict Modes to raise our awareness and choice.
• Perspectives – how it looks to us is not how it actually is.
• Ways to avoid taking things personally.
• Mind programmes, the stories we tell ourselves – and how to change them.
• Accessing creative solutions.
• Creating fans (promoters) for the business. Fixing the problem (alone) is not enough. The customer relationship may well need some attention too.
• It takes practice. Encouragement to continue to practice & raise our game.

Use the form below to begin a conversation.

The potential for coaching to transform an organisation’s culture is immense.

When we look at culture – in other words ‘how things are done around here’ – we can see the organisation’s values clearly playing out. Whatever the motivational quotes on the corridor walls may say, the manner in which people behave (particularly with customers) speaks volumes.

If your organisation is looking to shift gear into something more customer-orientated, it starts with the leadership. The culture must support the vision.

The future is bright for businesses that embrace this opportunity. In a world of impersonal, commoditised products and services, customers want to feel something. They want to feel loved.

We’d love to hear about your vision of the future and explore how we may be of service to you in bringing it to life.

Use the form below to begin a conversation.

This highly interactive learning experience works well for teams of at least 8 and no more than 60 people.

The focus of the programme can be flexed to meet your organisation’s specific needs. Typically, when we run this event, the objectives include:

• Developing a more customer-orientated culture
• Improving teamwork
• Aligning business processes with meeting or exceeding customer requirements
• Increasing creativity
• More successful communication
• Raising individual personal responsibility
• Increasing individual awareness of impact
• Improving a team’s ability to respond to change
• Practice managing deadlines and priorities
• Find ways to overcome limitations with resources 

Use the form below to begin a conversation.